FAQ

How Can I Pay?

we accept cash as well as credit cards accepted by Square no checks.


What causes matting?

Greasy skin and coat combined with natural shedding causes matting. And once a small tangle or mat forms, it grows very quickly. The only real defense against tangles and mats is regular bathing and drying done by a professional cat groomer who truly knows what they are doing. Some groomers are not cat groomers and will groom a cat using products and techniques that can cause more problems. Make sure your cat groomer is certified through the National Cat Groomers Institute of America, inc, the only cat grooming association that offers effective, quality training for cat grooming certification.


Do cats like getting a bath?

Contrary to popular belief, most cats do not mind being bathed. In fact, many are very calm during the bathing process and seem to find it relaxing. We use special techniques to introduce a cat to the bathing process each time, until we can see that they are used to it. We know from experience that cat owners report they have a very happy cat after it returns home from a day at the spa.


How do you dry the cats?

We use the Catty Shack Vac patented drying system designed specifically for cats. In fact, we are the only mobile grooming salon in Long Island that uses the Catty Shack Vac, which means we can offer the most efficient drying process and produce the highest quality groom in the end. OR We use dryers that are effective for drying a cat’s coat in a way that maximizes efficiency and produces quality results.


Will you sedate my cat?

We do not sedate cats. In reality, very few cats truly do need any sort of sedative in order to be groomed. We handle each cat in such a way that the need for drugs of any kind rarely happens. If we do think your cat would best be served by receiving medication, we will refer you to your veterinarian for a mild sedative that can be administered prior to the grooming appointment.


Will it hurt my cat to be groomed?

It can hurt your cat to NOT be groomed. Cats that are not groomed are prone to serious matting problems, skin conditions, painful ingrown nails, and a variety of other problems that, if left unattended, can cause irreversible damage or even death. A cat that is groomed regularly (approximately every 6 weeks) will not suffer from such problems. Because the groomer is handling the cat on a regular basis and looking over every inch of its body during each visit, health issues that may arise can be found early on, and the likelihood of effective intervention is increased.


How long will it take for you to groom my cat?

Each pet receives a unique experience. Depending on co-condition and frequency of grooming. We use a 2-4 step bathing process which takes some time. You can expect the entire grooming process to take anywhere from 1-2 hours.


How often should my cat be groomed?

Most cats need to be professionally groomed every 6 weeks or less.


Can you groom my cat if he is aggressive?

Most of the time we can. We can usually tell when we initially see your cat in person whether or not it can be safely handled.


Can you groom my cat if I have tried other salons and they have turned him away?

Yes, that is our specialty.


What are the benefits to having my cat professionally groomed?

The main benefit is having a happier, healthier cat that does not suffer from any of the painful and potentially life-threatening problems already mentioned. In addition, you will benefit as regular grooming cuts down on shedding, eliminates hairballs, reduces allergy problems, and helps promote a cleaner environment as well as a cleaner cat. And the best part is, you don’t have to do any of the grooming yourself! Leave that up to us!


Should I tip my groomer?
Tipping is a personal choice. Grooming is in the service industry and with most service jobs tipping is always appreciated. While tips are not required, service industry standard is 20% but tipping is a personal choice.


Does your trailer, have water and power?
Yes we have a 40 gallon clean water and gray water tank as well as a generator. All we would need from you is your pet.

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Our Regular Schedule

Monday:

7:00 pm-9:00 pm

Tuesday:

3:00 pm-9:00 pm

Wednesday:

Closed

Thursday:

7:00 pm-9:00 pm

Friday:

11:00 am-9:00 pm

Saturday:

3:00 pm-7:00 pm

Sunday:

11:00 am-7:00 pm